The Quoizel Guarantee
Limited Product Warranty
Thank you for choosing Quoizel.
We design lighting that feels timeless and dependable, and we stand behind the quality of what we make. Our warranty is here to give you confidence in your lighting for years to come.
What We Cover
Limited Product Warranty
Quoizel warrants that its lighting products will be free from defects in materials and workmanship under normal use and service when purchased from an authorized Quoizel retailer.
Warranty coverage begins on the original date of purchase.
Standard Warranty
All Quoizel lighting products are covered for a period of three (3) years from the date of purchase.
Glass & Shades
Glass and shade components are covered for ninety (90) days from the date of purchase.
Extended Outdoor Finish Coverage
Outdoor fixtures featuring our Coastal Armour, Seaside Armour, or Exterior Elements finishes are warranted against finish defects for a period of five (5) years from the date of purchase.
For additional information about these finishes, please visit our Coastal Armour page.
What You Need
Proof of Purchase
Please keep your proof of purchase, such as a dated receipt or order confirmation from an authorized retailer. This is required to confirm your warranty coverage.
What’s Included
If a product is found to have a covered defect during the applicable warranty period, Quoizel will, at its discretion:
- Repair or replace the product or defective component
- Or provide an appropriate resolution
Replacement products or parts may not be identical to the original but will be of comparable value and function.
We want your lighting to last, and we’ll work with you to make it right.
What’s Not Covered
The following are not covered under this warranty:
- Labor costs, including removal or reinstallation
- Shipping and freight fees
- Light bulbs
- Normal wear and finish changes that occur over time
- Damage resulting from misuse, improper installation or storage, accident, or exposure beyond normal use
- Force majeure events, including but not limited to acts of nature, severe weather, natural disasters, or other events beyond Quoizel’s control
Normal wear and finish changes may occur over time, particularly in outdoor environments. Environmental exposure may accelerate these changes and is considered normal wear based on location and use.
Who Is Covered
Warranty Eligibility
This warranty applies only to the original purchaser and only to products installed and used in accordance with Quoizel instructions and intended applications.
When Warranty Does Not Apply
Limitations
The warranty does not apply if:
- Proof of purchase cannot be provided
- The product is not in the possession of the original purchaser
- The product has been altered, modified, or repaired by anyone other than Quoizel or an authorized service provider
- The caution label on the product has been removed
How to Request Warranty Service
Warranty service may be requested through the authorized retailer from whom the product was purchased. If the retailer is no longer in operation, please contact Quoizel Customer Service directly.
Website: | |
Email: |
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| Phone: | 800-645-3184 |
| Mail: | Quoizel, Inc. Attn: Customer Service Department 6 Corporate Parkway Goose Creek, SC 29445 |
