FAQ

What is the best way to install my new lighting fixture?
Where can I get an instruction sheet?
Are your fixtures UL rated?
How do I clean my fixture?
What is your privacy policy?
Are bulbs included with fixtures?
Must wattages remain as indicated on the fixture?
How much chain and/or wire come with your fixtures?
What is the difference between damp & wet locations?
Are flush-mount fixtures damp location listed?
Are outdoor fixtures wet location listed?
Do Tiffany, Art Glass and Natural Stones always have the same color?
Are there special instructions for halogen bulbs?
Do Quoizel fixtures operate on a standard dimmer?
Where did the name Quoizel come from?
Is Quoizel Tiffany a real Tiffany?
How do I make a return or exchange?
How do I purchase a replacement glass/shade, parts, extra chain, etc.?
What is a floating flush?
What is a fitter?
What does fitter size mean?
What is a socket collar?
What is a harp?
What is a fixture canopy?
What does HCWO stand for?
What is the best way to install my new lighting fixture?

Read and follow the installation instructions provided with your fixture.

Where can I get an instruction sheet?

Download the installation instruction file from the products detail page to install your new lighting fixture.

Are your fixtures UL rated?

Quoizel fixtures are ETL rated. The ETL mark is recognized by inspectors and authorities having jurisdiction as proof of product compliance throughout North America.

How do I clean my fixture?

Do not use any harsh abrasives, polishes or chemicals. Please see our Care and Maintenance section for more detail.

What is your privacy policy?

We have the utmost respect for your privacy. We do not share your email addresses or telephone numbers with anyone.

Are bulbs included with fixtures?

Bulbs are not included unless otherwise noted. Products requiring halogen bulbs are shipped with the bulb(s) in the carton. There are other specialty bulbs that may be included as noted.

Must wattages remain as indicated on the fixture?

Wattages stated are the maximum recommended; however, you may use lower wattage to suit your lighting needs.

How much chain and/or wire come with your fixtures?

Some chain-hung fixtures come with 12’ of wire 8’ of chain and some come with 4’ of chain and 8’ of wire.

All rod-hung piccolo pendants come with 10’ of wire.

All cord-hung piccolo pendants come with 10’ of cord.

Some chain-hung piccolo pendants come with 10’ of wire and 3’ of chain and some come with 4’ of chain and 8’ of wire.

What is the difference between damp & wet locations?

A “Damp” rating means it has been tested to withstand light moisture or raised humidity, such as condensation or a light mist. Examples of “Damp” locations would include fixtures under an outdoor porch, a bathroom (not in the shower area) and above the sink.

A “Wet” rating indicates the fixture has been tested to withstand an outdoor unprotected environment. An example of “Wet” locations could be an outdoor post light or an outdoor wall fixture.

Are flush-mount fixtures damp location listed?

Yes, flush-mount fixtures are damp location listed.

Are outdoor fixtures wet location listed?

No, some may be “Damp” location.

Do Tiffany, Art Glass and Natural Stones always have the same color?

Glass color in Tiffany, Art Glass and Naturals lighting products vary in color. No two pieces are identical.

Are there special instructions for halogen bulbs?

Halogen bulbs should always be handled with care. When installing a halogen bulb, do not touch the bulb with your bare hands. When removing a halogen bulb, always allow the bulb sufficient time to cool. Handling the bulb with a cloth will help prevent premature bulb failure.

Do Quoizel fixtures operate on a standard dimmer?

Yes, all fixtures operate on standard dimmers unless otherwise noted.

Where did the name Quoizel come from?

In 1930, our founder, Michael Chaikin began making and selling table lamps at a shop on 25th Street in Manhattan. He called the company Quoizel, a name suggested by a friend interested in astrology, in conjunction with the alignment of several planets at the time of the company’s birth.

Is Quoizel Tiffany a real Tiffany?

Some of our Tiffany designs are reproductions of original Louis Comfort Tiffany designs. Others are from our own creation. All are individual, handcrafted pieces of art glass.

How do I make a return or exchange?

All returns or exchanges must be made through the retailer where you purchased the item.

How do I purchase a replacement glass/shade, parts, extra chain, etc.?

You can either contact the retailer where you originally purchased the product or you can contact our customer service department at customerservice@quoizel.com.

What is a floating flush?

A floating flush is a flush mount that is not actually flush to the ceiling; normally this is a fixture without a pan. The glass is a few inches from the ceiling, closer than a semi flush mount.

What is a fitter?

A fitter is the holder that the glass fits into.

What does fitter size mean?

This is the diameter of the hole in the glass where the socket passes through.

What is a socket collar?

This is sometimes also called the socket ring and threads onto the socket to secure the shade to a fixture.

What is a harp?

Mostly used on portables to secure the shade to the base, the harp is placed into the saddle of the base, then the shade is placed onto the harp and secured with a finial.

What is a fixture canopy?

The canopy is used to cover the outlet box on chandeliers and pendants.

What does HCWO stand for?

HCWO is the abbreviation for Height of Center of Wall Outlet. This is the distance of the mounting holes on the backplate of a wall fixture to the top.